Brightland Homes

Upon our initial day of moving into our newly acquired home, we were greeted by an unwelcome presence of black spiders, scorpions, and ants. Despite our request for at least one extermination treatment, our plea was rejected.

Regrettably, we rushed the property closing due to our son's urgent college enrollment. Many of the items on the pre-closing walk-through checklist were left unattended. When we inquired about these outstanding issues, they began addressing some but not all. For instance, the walkthrough list included concerns about excessive weed growth on the property, which they initially pledged to handle. However, they now claim that the lawn isn't their responsibility, and when we requested a receipt for any lawn treatment performed, they could not provide one, yet they declined our request.

After residing in the house for 15 days, we discovered a significant crack in the exterior window glass, which is not visible from the inside. Their response was that this issue was not identified during the walk-through and, therefore, is not covered. It's worth noting that the window in question is located on the upper floor and can only be accessed by individuals with a tall ladder or by flying objects. Interestingly, our house is currently the sole occupied one amidst 10 others being constructed by Brightland. It seems likely that the crack occurred after closing and is related to the ongoing construction in the vicinity. Unfortunately, our attempts to seek assistance from customer service have been met with rudeness and abrupt dismissal, with their response consistently being, "We cannot help you."

Having owned multiple homes in the past, I have never encountered a builder as dismissive as Brightland. In fact, I have never felt compelled to write a review for any of my previous homes, each of which I have owned for over five years. However, my experience with this particular house has been quite different, as I have had to raise 10 separate complaints within the first month of ownership. I sincerely hope that Brightland recognizes the shortcomings in their service and takes appropriate measures to address them.

If I could give Brightland Homes negative stars, I would. BUYER BEWARE: it will cancel your contract.

My co-purchaser and I put money down on a lot in the Balmoral subdivision. Brightland Homes denied our request to use discontinued product, and we sent an email to appeal.

Four days later, the Houston area manager, Chris Dempsey, called me (in the middle of my workday). Chris was not calling to smooth things over. Chris took an immediately combative tone with me, using the phrase, "we absolutely DO NOT allow it," as a response to our email expressing our dissatisfaction with the decision and asking for reconsideration. Throughout the conversation, Chris refused to answer my questions regarding the likelihood of a warranty claim on discontinued product and how often this product had to be replaced, modified, or corrected. He stated that he did not have numbers to back up that claim. He flat-out refused to answer why a change order process was not in place for such a situation. Instead, he continually stated that customers could not use discontinued product due to "customer satisfaction" reasons, which I responded was counterintuitive, as it was not giving customers a choice.

The conversation continued in circles, with me attempting to get answers and Chris repeating the same talking points in a condescending and rough tone. It was bullying, not customer service, to keep sternly saying, "We absolutely do not allow customers to use discontinued product" and "It's a customer satisfaction issue," without answering my questions. Finally, Chris escalated the situation by stating, "It's not like I have a personal vendetta against you" - as if he did, indeed, have a personal vendetta against me for asking him questions he didn't want to answer. At that point, in an attempt to de-escalate the situation and allow cooler heads to prevail later, I said, "This conversation is over," and hung up the phone. I felt threatened by Chris's use of the term "personal vendetta" and tone of voice and did not wish to engage with him further in the middle of my work day. It seemed like he was trying to intimidate me, and I wanted time to consult with my co-purchaser before I made any decisions.

Well. Imagine our surprise and dismay when, at 4:22 p.m., Chris sent an email that would serve as "notice of termination" of the purchase agreement without speaking to my co-purchaser. I never expressed that I wished to terminate the contract at any point in my correspondence or conversation. It would seem that Chris did have a personal vendetta against me, someone he had never met, and was terminating the agreement based on his personal feelings. This is the height of unprofessionalism and not what we would expect from a national home builder, particularly one in subdivisions such as Balmoral.

To make matters worse, the next day, we received a Cancellation to sign that falsely stated my co-purchasor and I were not satisfied with the selections available at the design center. This is a blatant untruth. The cancellation therefore could only be seen as a bad faith attempt by Chris to make the termination appear as if we were initiating it. According to our initial agreement, if Brightland initiates the termination, it owes us $500 on top of a full deposit refund. The Cancellation was an apparent attempt to avoid paying us the money owed for Chris's initiation of the contract termination. Chris refused to respond to either my Realtor or my co-purchaser by email.

When I emailed David Pierce, the VP of Sales for Brightland, he sent it to Donald Forslund, the president of the Houston division of Brightland Homes. Donald emailed me, blaming ME for canceling the contract and absolving Chris of any fault. He emailed my co-purchaser that he did not believe that Chris was anything but professional on the call. I don't know in what world using "personal vendetta" and yelling at a customer is considered professional, but perhaps that's how Brightland prefers to treat all its customers.

PLEASE, JUST LOOK AWAY.
The experience hasnt been great at all, from sales, to management, to construction, to even the Vice President Jeff Waldroup. All they care is the money, and all we wanted was the house we took over 8 months to build to be built the way we want. Instead, they wrote "bitch" on our house with middle fingers on our home, put the wrong stone on our house, AND did the design wrong on top of that. See below for pictures. We also paid for a third party inspection to check on the house, and the scare in their voices proved to me why. Countless of things terribly wrong with it. And all these mistakes and errors-and no one cares. The president Jeff Waldroup answer to this was "you signed a contract, you will not receive money back"
DONT PURCHASE A HOUSE FROM GEHAN.

I wrote a negative review last week, and they responded on Yelp to contact them at feedback@brightlandhomes.com . After I sent them an e-mail, I have yet to receive a reply back saying that it was receive and they were looking into the matter.

As politely as I could describe it, in an angry mindset, I informed them of how bad of a product and customer service one of their newer acquisitions (Gehan Homes) left on my home. If you can AVOID BRIGHTLAND & GEHAN HOMES, unless it's 10+ years old and after the original owner has done the repairs out of his own pocket to fix the poor workmanship.

Poor quality material. Lack of quality checks. You will have to keep a close eye yourself on things being done right if you prefer to build with Brightland homes. Installation of damaged products that they will not replace. No value for quality and customer experience!

Avoid this builder , I would like to get a group together and stand up for their blatant negligence with no care to the consumer. Contact me - let's chat

They will not honor their 60 day - it's a joke they will blame you or have you show proof someone else did not cause the issue. The quality is poor and they will pass you around to avoid fixing issues .

Sad example - my retired neighbor moved to North Dallas to be closer to family. We moved in a week later and his tree was dead. He reported it and today Gehan said no we won't replace it - 7 months later over a $150 tree - now imagine if it was something more important- yes you will be denied

See the quality in the pictures posted - better yet I will open a invite to all to tour our home prior to signing a contract

I will show you texts to George ( supervisor ) upon move in our roof facia was damaged and I sent him a text with pic - Their canned response is add it to the 60 day - fast forward we have a direct tv install a dish and Gehan stated they didn't do that? See your texts - it's the principle they will dodge standing behind their work.

The very best part is they called and said if we fix the issues will you remove your google review - seriously all - that statement says it all

Let's chat

Insert canned auto response below ! I already sent them my info off of google - nothing done

5 months in and most of our problems have been solved. We have received reimbursement for the water bills and the roof corrections. I wish everything had been smooth from the start and I hope that future customers have a better experience than those detailed in my previous reviews.

Now that our house is all fixed up I have to say I really, really do like it, just like I liked the model home. It has tons of windows to let in natural light and that's my favorite part. There's plenty of space and lots of storage. Some designs could be better, as we lived in a townhome before this and had a larger master closet and larger garage, but overall, our home is nicely designed and comfortable. No regrets now that everything is settled and I hope that we will continue to enjoy the house.

Thank you to everyone that worked with us on getting our problems resolved.

DONT WASTE YOUR MONEY PLEASE....


my name is Pavan. I brought house in "Riverview Community" in Georgetown Texas. My construction manager is Robert.

I closed my house on Jan 30th. on closing day there were multiple issues and the construction manager promised to close all the issues in a week and they were acted very obedient before closing but the true color are revealed after closing. it is more than a month the issues are not fixed. I sent multiple messages and calls. finally he blocked me today, this is how they treat you.

if your planning to buy any Gehan house please do see my house quality before your wasting your money. I can share pics and conversation if any one interested in buying house with Gehan. i will be available on 410-446-2885 or on an email pavanpavi25@gmail.com

**Update**
We have taken delivery of home and we are glad to have pushed through the process. As info, anyone moving to the north Texas area with Gehan. Be sure to stay on your comms. Make sure you keep a solid record of all your design studio and electric work orders. I'm sure there is a smoother way to deliver a home and we purchased at a time when supply was not the "most available" for important materials such as a/c and brick. However there would have been a faster response and delivery of the property is we weren't sent an invoice for brick that should have been covered based on the home package we purchased. Ultimately, our experience was a 4/10 and that's being generous considering all the leg work and after work we had to put in to get things like, keys to the property as well as mailbox keys. As a side note we still don't have waste bins (that's a city thing, not Gehan's fault, but it would have been good to have better coordination for basic necessities).

I have a terrible experience doing business with Gehan Homes . I am on a contract with them for about 9 months now. Throughout the contruction phase I never got a true sense of completion date.
This theme has continued until the last week of closing. I was given a closing date with a few key items missing. Everyday I hear those things will be done but they aren't. I was shocked to see the state in which we had our first walk through.
I understand that there are delays in procurring material, labor shortage, etc. But, I have a feeling that they have started using this as an excuse to hide many of their own shortcomings.

They have talked lengthly on their building quality and yet I fail to see any of that. In reality the quality is extremely poor. It seems like the construction team does not have a experienced workforce or the work done is never inpested properly. The final walk through done on an unfinished home. I have been providing a list of items that needs attention for more than a week now and the only response is that "they are been worked",
"team is looking into it". A self-proclaimed quality builder doesn't do business like this. I fail to understand why so much rush for closing now. I am now asked to being pateint when things in my house are not complete and the closing date in within a few days.

The stupidest comment I get for pointing an defects "we build many houses". How on earth is this a valid reason. Is it not your responsiblity to walk through the house and get things done in a proper way. Caprentry, Plumbing, Landscaping, electrical, you name it. In every department there have been some major flaws for me to identify.
As a first time home buyer this is a very terrible experinece. We feel dejected. How do want to establish your creditiblity with this type of work?

One other complaint I have for Gehan is that it appears their management care about customer experience. Often time I tried to reach them but I was told to talk to sales rep. How do they plan to earn respect and reputation with this attitude. Their contract is written carefully to protect them in all possible manner. So, for any fault, defects, damamges, delays they are not responsible. And yet they have guts to lay all the possible blame, burden on buyer.
It feels as if they are doing a huge favor building a home for me or it is a donation. This arrogant behaviour needs to stop.

My request to all who are reading this post is to carefully research and read about the builders before you decide on buying a home.